Our Return Policy in short

Transport Damage

We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. 


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Luna Monogatari reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


Contact for any information: cate.autumn@gmail.com